Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect personal information that you voluntarily provide when contacting us via forms or email, such as:

- Your name
- Your email address
- Any other information you choose to provide in your message

When you visit our Site, certain technical data is automatically collected, including:

- IP address
- Browser type and version
- Operating system
- Referring website addresses
- Pages you visit and time spent on them
- Date and time of your visit

Our Site uses only necessary (essential) cookies that are strictly required for the website to function properly. We do not use analytics, marketing, or tracking cookies.

2. How We Use Your Information

We use your personal data for the following purposes:

- To respond to your enquiries and communicate with you
- To operate, maintain, and improve our Site
- To comply with legal and regulatory obligations

We do not use your data for marketing or profiling purposes. We do not sell, rent, or trade your personal data to third parties.

3. Lawful Basis for Processing Personal Data

We process your personal data lawfully, fairly, and transparently under the following legal bases:

- Consent: Where you have given explicit consent (e.g., contacting us via form)
- Performance of a contract: To communicate with you regarding your enquiries
- Legitimate interests: For website administration and improvement, where these do not override your rights
- Legal obligation: To comply with applicable laws and regulations

4. Cookies

We use only essential cookies that are strictly necessary for the functioning of our website, such as:

- Maintaining your session
- Security features
- Accessibility functions

Because we use only essential cookies, we do not require explicit consent banners for non-essential cookies. You can control and block cookies through your browser settings if you wish; however, disabling essential cookies may affect the functionality of the Site.

5. Sharing and Disclosure of Your Information

We may share your personal data with:

- Service providers: Trusted third parties who perform services on our behalf (e.g., website hosting, email services). These providers are bound by confidentiality agreements and GDPR-compliant data processing agreements.
- Legal authorities: Where required by law or to protect our legal rights.

We do not sell or trade your personal data to any third parties.

6. International Data Transfers

Your personal data may be transferred to and stored in countries outside the UK and the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as:

- European Commission approved standard contractual clauses (SCCs)
- Adequacy decisions from the UK government
to ensure your data receives an adequate level of protection.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These include encryption, access controls, and secure hosting environments.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or to comply with legal obligations. Typical retention periods include:

- Contact form data: retained for up to 12 months
- Website system logs: retained as necessary for security and operational purposes

After these periods, data is securely deleted or anonymised.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

- Right of access: You can request copies of your personal data we hold.
- Right to rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to erasure ("Right to be forgotten"): You can request deletion of your data when it is no longer necessary for the purpose collected.
- Right to restrict processing: You can ask us to restrict the use of your data in certain circumstances.
- Right to data portability: You can request your data in a structured, machine-readable format for transfer to another controller.
- Right to object: You can object to certain data processing, including direct marketing and profiling.
- Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

10. Children's Privacy

Our Site is not intended for children under 13 years old, and we do not knowingly collect personal data from children under this age. If you believe we have inadvertently collected such data, please contact us immediately to request its deletion.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or website functionality. The updated policy will be posted on this page with the "Last Updated" date revised. Please check back regularly.

12. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us our Date Protection team:

Email: [email protected]
Phone: +44 0113 522 0504

If you are unhappy with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113